DATA PROTECTION POLICY FOR BOOKINGS MADE IN THE UNITED KINGDOM

YOUR BOOKING

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law.

Additionally, as your holiday will be outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements within the EEA. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary / religious requirements. (if we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)Your data controller is; Greaves Travel Ltd.

You are entitled to a copy of your information held by us. If you would like to see this please contact us.

Links to third party sites are not covered by ABTA or ATOL protection.

DATA PROTECTION POLICY FOR BOOKINGS MADE OUTSIDE THE UNITED KINGDOM

YOUR BOOKING

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law.

Controls on data protection in your destination may not be as strong as the legal requirements in your country of origin. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary / religious requirements. (if we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)Your data controller is; Greaves Travel Ltd. in the U.K., or Greaves Tours L.L.C. in North America.

You are entitled to a copy of your information held by us. If you would like to see this please contact us.

Third party sites accessed via links from this site (www.greavesindia.co.uk) are not covered by this policy, nor are Greaves responsible in any way for such sites or links.

General Data Protection Regulations

May 2018 updates

Your data privacy and security are important to us. So we’re updating our privacy policy below to make it even more transparent.

Our privacy policy updates will give you more clarity and control over how we collect and use your personal data when delivering our world-class products and services.

Greaves Travel cares about your privacy.  For this reason, we collect and use personal data only as it might be needed for you India Tour.  Your personal data includes information such as:

Name

Address

Telephone number

Date of birth

Email address

Other data collected that could directly or indirectly identify you.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at elemos@greavesuk.com.

What information do we collect?

We collect information so that we can provide the best possible experience when you utilise our services.  Much of what you likely consider personal data is collected directly from you when you:

(1)    book a holiday

(2)    complete contact forms or request newsletters

(3)    Apply for Visas through Greaves Travel ltd

 

 

How we utilise information. We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the tour or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Delivering, improving, updating and enhancing the Services we provide to you.  We collect various information relating to your tour. We utilize this information to:

  • Improve and optimise the operation and performance of our services

Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

  • Processing credit card payments
  • Hotel bookings
  • Ticket purchasing i.e Airlines and other forms of transport
  • Communicating with you, such as by way email or newsletter
  • Customer relationship management.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).

Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

Email

Telephone calls

You may also update your subscription preferences with respect to receiving communications from us and/or our partners by emailing us or by clicking on ‘update preferences’ at the bottom of our newsletter.

If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at elemos@greavesuk.com

Transfer of personal data abroad.  If you utilise our services from a country other than the country where our servers are located, your communication with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

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Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when you register a domain name with us.

Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own.  These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites.  Our third party partners may use technologies such as cookies to gather information such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness.  If you wish to opt out of interest-based advertising contact us on elemos@greavesuk.com. Please note you will continue to receive generic ads.

When you visit our websites we use cookies.

Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally. You can set up your web browser to refuse cookies, but this means you won’t be able to use all of its features.

By using our website, you agree to the following:

Our Privacy Policy stating how we use and collect personal data, if you do not agree please do not use the site

Our Cookies Policy which sets our information about cookies on our site

We may make changes to these terms and our policies so please check regularly

We may make changes to our site to reflect changes to our itineraries or hotels etc

We are the owner of the licensee of all intellectual property rights on our site and the material published on it. These works are protected by copyright laws and treaties around the world.  All such rights are reserved

You may print off one copy and may download extracts, of any pages from our site for your personal use and you may draw the attention of others within your holiday booking group to content posted on our site

Where our site contains links to third-party sites, these are provided for your information only

We are not liable for defective digital content supplied by us

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What we use cookies for

 

Collecting information: This means we can learn more about how you use our website, so we can improve our products and online experience.

Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting.

Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.

Email newsletters: If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.